Turn the beanbag upside down, and you’ll find a zipper on the bottom. Open the zipper and remove the outer cover.
Yes you can! Contact us at firstname.lastname@example.org with subject ‘Beanbag Repair’ and we will accomodate. Repair and refill fee applies.
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by Sulla Home, as the supplier. In case of faulty items, Sulla Home will also refund the cost of return shipment once assessed.
Return of faulty goods must adhere to the following:
1. The product must have been purchased within 6 months of notifying Sulla Home of the fault. Please note that wear and tear in the course of normal use is not considered a fault.
2. You must contact Sulla Home via email (email@example.com) with:
(i) A photograph of the item & fault along with a description of the issue/fault
(ii)A “proof of purchase”, being either the email confirmation or invoice from Sulla Home or bank statement.
Sulla Home will respond within 24 business hours and if eligible for inspection, will send return details as per the process above.
Where possible Sulla Home will repair faulty items in an effort to reduce waste. You will receive a full refund or replacement if the item cannot be repaired or replaced.