Can I customize the colors?
Yes, depending on the availability of our fabric colors. However, if the color you’ve seen before is not on the website, it might possibly mean that color is not available.
Can I customize the sizes?
Yes for homewares and beddings only. Unfortunately we can’t customise sizes for our furnitures. Our furnitures has been thoughtfully designed with measurements to fit its function and proportion.
How long does it take to pre-order an item?
Homewares and beddings will take 21 working days.
Poufs, Ottoman & Beanbags will take 21 working days.
Wood Furnitures will take 45 working days.
Do you accept wholesale orders?
We love working with interior designers, architects and accommodation providers and offer competitive trade rates. Please email us at shop@sullahome.com for further information & pricing (MOQ applies).
Shipping
What are the shipping methods available?
Homewares and Beddings:
– All regions of Indonesia via JNE.
Poufs and Ottomans:
– DKI Jakarta via GoSend Same Day Service.
– Outside DKI Jakarta via JNE/JTR.
Wooden Furnitures:
– DKI Jakarta via Sulla Courier, flat rate apply.
– Outside DKI Jakarta via JNE/JTR.
Do you ship internationally?
We are hoping to expand and to be able to bring sulla to the whole world! Unfortunately for now we don’t.
Returns & Exchanges
What is the return policy?
Every item that has been purchased cannot be returned unless faulty.
How can I exchange for another item or size?
If you would like to exchange for another colour, size or style please contact us directly and let us know your order ID and which items to be exchanged. We will try our best to accommodate as long as the items to be exchanged is available. Pre-order items are not eligible for exchange, unless faulty, so please order carefully.
If additional charges or fees are incurred (for example if you require a larger size or for return shipping fee) an invoice will be sent to you.
If at any stage of the returns process you need to get in touch, please email us at shop@sullahome.com and we will gladly help.
How to replace/refund a faulty item?
All goods are quality controlled prior to dispatch, however occasionally production faults can result which are accidentally missed. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by Sulla Home, as the supplier. In case of faulty items, Sulla Home will also refund the cost of return shipment once assessed.
Return of faulty goods must adhere to the following:
1. The product must have been purchased within 6 months of notifying Sulla Home of the fault. Please note that wear and tear in the course of normal use is not considered a fault.
2. You must contact Sulla Home via email (shop@sullahome.com) with:
(i) A photograph of the item & fault along with a description of the issue/fault
(ii)A “proof of purchase”, being either the email confirmation or invoice from Sulla Home or bank statement.
Sulla Home will respond within 24 business hours and if eligible for inspection, will send return details as per the process above.
Where possible Sulla Home will repair faulty items in an effort to reduce waste. You will receive a full refund or replacement if the item cannot be repaired or replaced.